Real time vehicle purchase request management method and system

ABSTRACT

A method and system for managing a purchase request in a Data Center system. The Data Center system receives a purchase request from a plurality of potential buyers. The Data Center system provides access to a plurality of remotely located vehicle dealer or dealer groups. The dealer accesses the purchase request and displays its details. The dealer may then assign the handling of the purchase request to a salesperson. The salesperson ascertains a purchase request property such as an immediate buyer, based upon the purchase request property. The Data Center system further contains one or more action response modules which assist the user to act in response to the ascertained purchase request property. Thus, the Data Center system assists the dealership to efficiently act upon a purchase request.

RELATED APPLICATIONS

The present application is related to the following commonly owned U.S.Patents or patent applications:

-   COMPUTER IMPLEMENTED PURCHASING SYSTEM WITH AVAILABLE INVENTORY    MANAGEMENT FUNCTIONS, application Ser. No. 09/232,188, which was    filed Jan. 14, 1999 and is abandoned.-   SYSTEM AND METHOD FOR SELECTIVELY RETRIEVING INFORMATION ITEMS,    application Ser. No. 09/231,521, which was filed Jan. 14, 1999 and    is abandoned.-   COMPUTER IMPLEMENTED PURCHASING SYSTEM WITH AFTERMARKET PRODUCT    INVENTORY DISPLAY, application Ser. No. 09/231,898, which was filed    Jan. 14, 1999 and issued on Jul. 26, 2005 as U.S. Pat. No.    6,922,674.-   REAL TIME COMMUNICATION OF PURCHASE REQUESTS, application Ser. No.    09/231,409, which was filed Jan. 14, 1999 and issued on Aug. 28,    2001 as U.S. Pat. No. 6,282,517.-   COMPUTER IMPLEMENTED PURCHASING SYSTEM WITH USER ACCESSIBLE PURCHASE    REQUEST STATUS, application Ser. No. 09/231,525, which was filed on    Jan. 14, 1999 and is abandoned.

Each of the above referenced patent applications are incorporated byreference herein in their entireties.

BACKGROUND

1. Field

The present invention is related to systems and methods for conductingbusiness transactions using networked computers. Furthermore, thisinvention relates to communicating a potential customer's purchaserequest to a seller and a seller managing such purchase requests.

2. Description of the Related Art

The global economy has made the business of selling more competitivethan ever. Businesses that do not maximize customer satisfaction andprofitability may not survive in today's markets. Businesses aretherefore demanding tools and methods to provide a competitive edge.

In a conventional vehicle sales scenario, a potential automobilepurchaser initiates a purchasing process by visiting a dealership. Thecustomer may make several preliminary visits before making his or herpurchasing intent known to the dealer. Until the purchasing intent isrevealed, the dealer acts inefficiently in attempting to consummate acustomer purchase.

For example, the dealer maintains potentially unnecessary resources tohandle the preliminary visits. Not knowing whether the potentialcustomer intends to make a purchase, a large number of salespersonsstand ready to confront all visitors to the dealership. However, manyvisits are preliminary and do not require the assistance of asalesperson. Accordingly, inefficiency is often experienced in such aconventional vehicle dealership setting.

Moreover, in the conventional vehicle dealership setting, namely, a cardealer, the salesperson works on a commission basis. The salesperson'sincome is directly related to a vehicle's sales price and the number ofvehicle sales. Thus, the salesperson will want to be credited for thesale and earn the resulting commission. The conventional vehicledealership setting may not foster efficient cooperation between thesales staff. Thus, the purchaser may experience frustration andunpleasantness with the purchasing experience.

For example, once a customer is approached by a salesperson, anyresulting sale is credited to the salesperson. As far as the purchasingprocess, the salesperson may be the purchaser's sole dealership contact.The other sales staff may be reluctant to assist either the salespersonor the purchaser in consummating the sale. This inefficiency mayultimately result in customer frustration and a lost sale for thedealership. In this setting, the dealership operates inefficiently inprocessing the purchase request.

Multi-franchise dealerships are becoming common in today's vehiclemarketplace. A multi-franchise dealership sells more than one make ofvehicle from a single location and a single sales staff. With themulti-franchise dealer, not all members of the sales staff are equallyknowledgeable and qualified to sell all vehicle makes sold by thedealership.

In the multi-franchise dealership, a purchaser looking for one make ofvehicle may be approached by a salesperson less qualified to assist thepurchaser in making the purchase of the desired vehicle than othersalespersons in the same dealership. The salesperson may not possess therequired product knowledge, or may be too busy to provide the necessaryassistance. But, the lack of cooperation between the sales staff,inhibits the purchaser from receiving better assistance. Thus, customersatisfaction is not maximized, and the purchaser may experienceunnecessary frustration. This results in dealership inefficiencies andpotential lost sales.

SUMMARY

The present invention is related to systems and methods for conductingtransactions utilizing networked computers. More particularly, thisinvention relates to communicating a potential customer's vehiclepurchase request to a seller and a seller managing the purchase request.

In conducting a commercial transaction such as the sale of a vehicle, aData Center system facilitates the creation and submission of a purchaserequest. The Data Center system provides at least a first user web pageaccessible by a potential buyer. The potential buyer accesses this webpage and provides the necessary information needed to create a purchaserequest.

The buyer provided information is then used to create a new vehiclepurchase request record or a used vehicle purchase request record. Bothpurchase request records contain multiple fields. Each field mayadditionally contain multiple sub-fields or may even point to otherfields or records. The purchase request record contains buyer andproduct information such as buyer contact information, productdescription, and payment information.

The purchase request record is stored in a Data Center system database.In one embodiment, the Data Center system database may be partitionedinto exclusive database regions. Each participating seller may beassigned an exclusive database region. In another embodiment, a sellerrecord may advantageously exist for each seller, and the seller recordcontains information associated with the particular seller. For example,the seller record can contain or point to the seller's purchase requestrecords. Here, the collection of all records associated with the selleradvantageously comprises a virtual exclusive database region in the DataCenter system database. The Data Center system database further containsinformation regarding, for example, sellers, exclusive seller regions,and available products.

When a potential buyer submits either a new vehicle purchase request ora used vehicle purchase request, the Data Center system invokes programmodules such as, by way of example, a buyer access module, to create anappropriate purchase request record. Moreover, the Data Center systemidentifies and notifies an appropriate seller of the purchase request.In one embodiment, the purchase request record is stored in theappropriate seller's exclusive database region. In another embodiment,the seller record may advantageously point to the purchase requestrecord. Thus, the seller immediately becomes aware of the purchaserequest upon the creation of the purchase request record. In analternative embodiment, the Data Center system may identify and notifyone or a plurality of sellers of the purchase request. Here, thepurchase request record may be stored in each identified seller'sexclusive database region.

For a new vehicle purchase request, the appropriate seller isadvantageously determined by exclusive seller regions based on vehiclemake and zip code. For a used vehicle purchase request, the vehicledescription generally determines the appropriate seller or sellers.

In one embodiment of the invention, the potential buyer accesses theData Center system user web pages to submit the purchase request. TheData Center system may assist the buyer in formulating the purchaserequest. For example, the Data Center system may prompt the buyer toprovide the information necessary to create the purchase request.

The Data Center receives the purchase request information from the buyerand determines an appropriate seller to receive the purchase request.The Data Center then proceeds to create and store the appropriatepurchase request record in the database; region exclusively assigned tothe seller. In one embodiment, the newly created purchase request recordmay be virtually stored in the seller's exclusive database region byassociating or linking the purchase request record to the appropriateseller record.

The present invention facilitates a real time communication of apurchase request to a seller. The real time communication isaccomplished by creating the purchase request record in the seller'sexclusive database region. As aforementioned, the exclusive databaseregion may either be physically created or virtually created. The realtime communication of the purchase request to the seller occurs upon thecreation of the purchase request record in its exclusive databaseregion. The seller becomes aware of the newly created purchase requestimmediately upon the creation of the purchase request record.

In one example, a seller A may be accessing its exclusive databaseregion via a network. Concurrently, a potential buyer may submit apurchase request to the Dalia Center. The Data Center system maydetermine seller A as the seller to receive the purchase request andaccordingly, create a purchase request record in seller A's exclusivedatabase region. This is analogous to the buyer submitting the purchaserequest by directly writing into the seller=3 s exclusive databaseregion. Immediately upon the purchase request record's creation, sellerA becomes aware of the newly created purchase request because the sellerhas direct access to its exclusive database region. In one embodiment,Seller A's computer screen may be immediately refreshed to reflect thenewly created purchase request. In another embodiment, Seller A may benotified via communication mechanisms such as e-mail, page, telephonemessage, or the like.

Thus, in contrast to conventional systems, the seller is made aware of anew purchase request without significant processing delay. Moreover, theseller may efficiently and advantageously act upon the purchase requestin real time.

The present invention also facilitates real time purchase requestmanagement by a seller. The Data Center system provides the seller atleast a second Hypertext Markup Language (HTML) page with which todirectly access its exclusive database region. The direct and immediateaccess enables the seller to be immediately notified of newly createpurchase requests along with any other seller information stored in itsexclusive database region. The immediate notification and directdatabase access enables the seller to efficiently manage its purchaserequests.

A seller is able to immediately determine a purchase request priorityupon viewing the purchase request record. For example, the seller candisplay the purchase request record contents and determine the purchaserequest's priority. The purchase request priority enables the seller toefficiently act upon the purchase request in a timely manner.

Also, for any purchase request, the seller may associate a purchaserequest task such as, by way of example, making the initial buyercontact, and calling the potential buyer to provide a haggle-free pricequote, to a purchase request and assign the task to a user associatedwith the seller. Thus, the invention advantageously provides for theassignment of separate tasks to individuals most capable of efficientlyacting on the purchase request.

The Data Center system initially assigns a status of “new” to eachsubmitted purchase request. The seller may subsequently change thestatus by assigning a different status such as, by way of example,“quoted”, “pending”, and “sold”, to the purchase request. This enablesthe seller to efficiently manage its purchase requests by appropriatelydetermining what action to take based on the purchase request status.

Thus, in contrast to conventional systems, the seller is able toefficiently manage its purchase requests by assigning tasks to capablesalespersons. Moreover, the seller may efficiently and advantageouslyact upon the purchase request based upon the current purchase requeststatus. This increases customer satisfaction and the likelihood ofconsummating a vehicle sale.

BRIEF DESCRIPTION OF THE DRAWINGS

These and other aspects, advantages, and novel features of the inventionwill become apparent upon reading the following detailed description andupon reference to accompanying drawings in which:

FIG. 1 is a system block diagram illustrating an embodiment of theoverall network architecture of the invention;

FIG. 2 is a representation of one embodiment of an exclusive dealerregions record of the invention;

FIG. 3 is a representation of one embodiment of a dealer record of theinvention;

FIG. 4 is a representation of one embodiment of a new vehicle record ofthe invention;

FIG. 5 is a representation of one embodiment of a used vehicle record ofthe invention;

FIG. 6 is a high level block diagram illustrating one embodiment of aData Center server system architecture of the invention;

FIG. 7 is a representation of one embodiment of a new vehicle purchaserequest record of the invention;

FIG. 8 is a representation of one embodiment of a used vehicle purchaserequest record of the invention;

FIG. 9 is a block diagram illustrating one embodiment of a communicationbetween a buyer, a seller, and components of a Data Center system;

FIG. 10 is a flow chart illustrating a real time new vehicle purchaserequest submission and delivery process in accordance with oneembodiment of the invention;

FIG. 11 is a flow chart illustrating a real time used vehicle purchaserequest submission and delivery process in accordance with oneembodiment of the invention;

FIG. 12 is a representation of one embodiment of a dealer record showingthe contents of the record fields;

FIG. 13 is a representation of one embodiment of a dealer record showingcertain of the fields implemented as pointers;

FIG. 14 is a representation of one embodiment of a web page containing ahypertext link;

FIG. 15 is a representation of another embodiment of a web pagecontaining a hypertext link;

FIG. 16 is a representation of one embodiment of a web page suitable foruse in the new vehicle purchase request creation and submission process;and

FIG. 17 is a representation of one embodiment of an HTML pageillustrating a scrollable list of purchase requests implemented aslinks;

FIG. 18 is a high level block diagram illustrating one embodiment of theselected components contained in the dealer access module;

FIG. 19 is a representation of one embodiment of an HTML page of thehome module;

FIG. 20 is a representation of one embodiment of a first HTML page ofthe manage customers module;

FIG. 21 is a flow chart illustrating a real time setting of a purchaserequest status in accordance with one embodiment of the presentinvention;

FIG. 22 is a representation of one embodiment of an HTML pageillustrating a purchase request listing;

FIG. 23 is a representation of one embodiment of an HTML pageillustrating a dead deal reason pull-down menu;

FIG. 24 is a representation of one embodiment of an HTML pageillustrating an updated scrollable detail display and an updatedpurchase request list;

FIG. 25 is a representation of one embodiment of a buyer web page usedto specify a purchase request priority;

FIG. 26 is a representation of another embodiment of an HTML pageillustrating a purchase request listing;

FIG. 27 is a flow chart illustrating a real time associating of apurchase request task in accordance with one embodiment of the presentinvention

FIG. 28 is a representation of one embodiment of a user record of theinvention; and

FIG. 29 is a representation of one embodiment of an HTML pageillustrating the appointments and tasks assigned to a user.

DETAILED DESCRIPTION

In one embodiment of the invention, a computerized purchase requestcommunication system is provided which facilitates a real timecommunication of a purchase request to a system determined seller. Thesystem includes a plurality of HTML pages accessible over a network. Apotential buyer accesses a first HTML web page over a network such asthe World Wide Web (www) using a standard web browser. A participatingseller accesses a second HTML page over a network advantageouslyutilizing a standard web browser and by providing a URL to identify thesystem. The system further comprises a web server and other programmodules which enable direct and immediate access into a system database.As used herein, “immediately” is understood to mean occurring withoutloss or interval of time other than the nominal delay necessarily causedby computing components such as microprocessors, memory devices,software and firmware program execution times, and the like.

A participating seller is a seller of goods which has entered into anagreement to participate in the computerized purchase request managementsystem of the invention. The seller is identified by a unique sellerrecord stored in the system database. The seller is further assigned anexclusive database region in the system database. The seller directlyaccesses its exclusive database region over the network utilizing thesystem's HTML pages.

The potential buyer uses the system's HTML web pages to formulate andsubmit a purchase request into the system. The just created purchaserequest is communicated to an appropriate participating seller upon thesystem storing a purchase request record into the seller's exclusivedatabase region.

The participating seller is initially assigned a group account in theData Center system. The seller is given a unique login identificationand a password to access the group account. A person associated with theseller logs onto the system utilizing one of the plurality of HTML pagescomprising the system and providing the login identification andpassword. Initially, there are no users set up in the group account.Thus, the person may advantageously establish one or a plurality ofusers for the group account. Each user created within the seller groupis associated with a user profile which filters the informationcontained in the exclusive database region to be efficiently displayedto the user.

All users in a seller group use the same login identification andpassword to initially log on to the Data Center system. Having loggedon, a user identifies himself or herself to the system by selecting hisor her user identification from a displayed list. Details on logginginto the system, establishing user profiles, and selecting a user areincluded in the commonly owned U.S. patent application entitled A SYSTEMAND METHOD FOR SELECTIVELY RETRIEVING INFORMATION ITEMS, applicationSer. No. 09/231,521, which was filed on Jan. 14, 1999, is abandoned, andwhich is incorporated by reference herein in its entirety.

Having successfully logged onto the system, the user is able to accessthe information stored in its exclusive database region. The pluralityof HTML pages comprising the system provide direct and immediate accessinto the exclusive database region. The direct and immediate accessenables the user to be immediately notified of newly created purchaserequests along with any other seller information stored in its exclusivedatabase region. The immediate notification and direct database accessenables the user to efficiently manage its purchase requests.

A user is able to immediately determine a purchase request priority uponviewing the purchase request record. The priority is specified by thebuyer and stored as part of the purchase request record. The purchaserequest priority enables the user to efficiently act upon the purchaserequest in a timely manner. For example, the user may advantageouslyconsider the purchase request priority in assigning tasks associatedwith the purchase request. Also, the user may efficiently allocateresources based upon the purchase request priority by allocating moreresources to higher priority purchase requests.

For any purchase request, the user may assign specific tasks such as, byway of example, making the initial buyer contact, and calling thepotential buyer to provide a haggle-free price quote, to any of theusers in the seller group. These tasks may be stored as part of thepurchase request record. A summary of each assigned task is displayedalong with the purchase request. Furthermore, an HTML page mayadvantageously inform a user of its assigned tasks. Thus, the inventionadvantageously provides for the assignment of separate tasks toindividuals most capable of efficiently acting on the purchase request.

The invention initially assigns a status of “new” to each submittedpurchase request. Users may change the status by assigning a status suchas, by way of example, “could not contact”, and “quoted”, to thepurchase request. For example, the user could change the status basedupon factors such as the buyer informing the user of his or her intentnot to make a purchase, the user having made a price quote, and thelike. The purchase request status may be stored as part of the purchaserequest record and displayed along with the purchase request. The systemcreates exclusive sales regions based on geographic zip code and producttype. Each participating seller is then assigned one or a plurality ofexclusive sales regions depending on the agreement entered into by theseller. As an example, a seller X may be assigned the exclusive salesregion encompassing the zip code 12345 for product A. Then, all purchaserequests for product A identified as originating in zip code 12345 willbe communicated to seller X. In an alternative embodiment, one or aplurality of sellers may be assigned to a single sales region. Thus, apurchase request may be sent to the plurality of sellers.

A potential buyer utilizes the plurality of buyer web pages comprisingthe system to create a purchase request. The system determines anappropriate seller to receive a purchase request based upon certaininformation supplied by the buyer. Having determined an appropriateseller, the system immediately stores the purchase request in theappropriate seller's exclusive database region. It is as if thepotential buyer directly created the purchase request in the seller'sexclusive database region.

The participating seller utilizes the plurality of HTML pages comprisingthe system to directly access the seller's exclusive database region.The system facilitates direct, concurrent access of the exclusivedatabase region through both the buyer web pages and the seller HTMLpages. As an example, the system may store the purchase request into aseller's exclusive database region immediately upon the creation andsubmission of the purchase request irrespective of whether the seller isconcurrently accessing its exclusive database region. If the seller isaccessing its exclusive database region, the seller is immediately madeaware of the newly created purchase request. If the seller is notcurrently accessing the system, by immediately storing the just createdpurchase request in the seller's exclusive database region, and becausethe seller may directly access its database region, the systemcommunicated the purchase request in real time.

Even though the invention is suitable for communicating a purchaserequest far any product, the invention will be further disclosed in thecontext of communicating a purchase request for a vehicle in a vehiclesales environment. Throughout the drawings, components which correspondto components shown in previous figures are indicated using the samereference numbers.

In one embodiment of the invention, a Data Center system facilitates thesales process by informing a vehicle dealer, in real-time, of apotential buyer. The Data Center system utilizes a database to storedealer information, buyer information, and program logic, for example,to associate the potential buyer to a specific dealer. Additionally, theData Center system may efficiently manage its purchase requests byappropriately determining what action to take based on the purchaserequest status.

Even though the invention is suitable for managing a purchase requestfor any product, the invention will be further disclosed in the contextof managing a purchase request for a vehicle in a vehicle salesenvironment. Throughout the drawings, components which correspond tocomponents shown in previous figures are indicated using the samereference numbers.

In one embodiment of the invention, a Data Center system utilizes adatabase to store dealer information, buyer information, and programlogic, for example, to associate the potential buyer to a specificdealer. Additionally, the Data Center system may advantageously includeprogram logic facilitating access between the Data Center system andsources external to the Data Center system over a computer network.

Computer networks suitable for use with the present invention includelocal area networks (LAN), wide area networks (WAN), Internet, or otherconnection services and network variations such as the world wide web,the public internet, a private internet, a private computer network, asecure internet, a private network, a public network, a value-addednetwork, and the like. The computers connected to the network may be anymicroprocessor controlled device that permits access to the network,including terminal devices, such as personal computers, workstations,servers, mini computers, main-frame computers, laptop computers, mobilecomputers, palm top computers, hand held computers, set top box for aTV, or a combination thereof. The computers may further possess inputdevices such as a keyboard or a mouse, and output devices such as acomputer screen or a speaker. The computer network may include one ormore LANs, WANs, Internets, and computers. The computers may serve asservers, clients, or a combination thereof.

One network architecture which may be used with one embodiment of theinvention is indicated generally by a system 10 in FIG. 1. The system 10may include a network 102, which represents a computer network aspreviously described, providing access to and from the Data Centersystem.

In one embodiment of the invention, the Data Center programs and DataCenter databases comprising the Data Center system preferably reside onone or more Data Center servers 104 and one or more Data Center storagemediums 106. The Data Center servers 104 and Data Center storage mediums106 may be interconnected by a LAN 108 and a gateway 110 to the network102. The gateway 110 facilitates access to the Data Center system fromthe network 102.

One example of the LAN 108 may be a corporate computing network,including possible access to the Internet, to which computers andcomputing devices comprising the Data Center system are connected. Inone embodiment, the LAN 108 conforms to the Transmission ControlProtocol/Internet Protocol (TCP/IP) industry standard. In alternativeembodiments, the LAN 108 may conform to other network standards,including, but not limited to, the International StandardsOrganization's Open Systems Interconnection, IBM's SNA®, Novell'sNetware®, and Banyon VINES®.

Those of ordinary skill in the art will recognize that the Data Centerprograms, the Data Center databases, and gateway functionality mayadvantageously be implemented on one or more computers. These computersmay be uniprocessor or multiprocessor machines. Additionally, thesecomputers include an addressable storage medium such as random accessmemory and may further include a non-volatile storage medium such as amagnetic or an optical disk.

In accordance with one embodiment of the invention, the Data Centerserver 104 is connected to the Internet and utilizes at least a firstuser web page remotely accessible by a potential buyer. This user webpage permits the potential buyer to enter the necessary buyer andproduct information into the Data Center system. In another embodiment,the Data Center server 104 utilizes a second HTML page accessible by anauthorized dealer. The authorized dealer utilizes this web page toaccess the Data Center system and features as further detailed herein.Those of ordinary skill in the art will recognize that a single web pagemay be used to provide both remote buyer and dealer access to the DataCenter system. Further, access for a remote buyer could be through anentirely different network than that used for access by the dealer.

In one embodiment, the Data Center storage medium 106 may be configuredas a database from which information can be both stored, updated, andretrieved. For example, the database may conform to the SQL standard. Inan alternative embodiment, the database may conform to any databasestandard, or may even conform to a non-standard, private specification.The Data Center programs may provide access to the information stored onthe Data Center storage medium 106. The Data Center storage medium 106may be accessed by devices such as clients, servers, workstations,personal computers, and the like, connected to the network 102 or theLAN 108.

In one embodiment, the Data Center storage medium 106 comprisesexclusive database regions. The Data Center assigns each participatingdealer an exclusive database region. In another embodiment, theexclusive database regions may be created by segmenting the storagemedia into distinct areas, with each area assigned to a dealer. Theseareas or regions could be dynamically allocated by the computerdepending on the amount of data to be stored as the data is entered. Inanother embodiment, the collection of information associated with adealer advantageously comprises the exclusive database region for thedealer. The exclusive database region may only be accessed by theassigned dealer and the Data Center system programs.

In another embodiment, the Data Center programs may transfer theinformation stored on the Data Center storage medium 106 to sourcesexternal to the Data Center system. For example, vehicle inventoryinformation may advantageously be transferred to other third-partycomputers connected to the network 102. A potential buyer can thenaccess the third-party computer to view vehicle data. In yet anotherembodiment, the potential buyer may also submit a vehicle purchaserequest from the third-party computer.

Various other devices may be connected to the LAN 108. For example, aworkstation 112 and a personal computer 114 may be connected to the LAN108 to provide access to the Data Center programs and Data Centerdatabases. In one embodiment, a printer 117 may also be connected to theLAN 108 providing local and remote printing capabilities.

The network 102 may connect devices, such as a user computer 116 or auser laptop 118, for example, by use of a modem or by use of a networkinterface card. As illustrated, potential buyers, may utilize suchdevices to remotely access the Data Center system via the network 102.The device used to provide access to the Data Center server may bereferred to herein as a buyer terminal. This term is intended to includeany device useful for providing access to the Data Center. The DataCenter stores the purchase request directly into a dealer's databaseregion.

A plurality of dealer computers 120 may also be connected to the network102 through a modem or other network connection device. A vehicle dealermay advantageously use the dealer computer 120 to remotely access theData Center system. The device used to provide access to the Data Centerserver may be referred to herein as a dealer terminal. This term isintended to include any device useful for providing access to the DataCenter. The dealer obtains entry into the Data Center by logging inthrough the second HTML page of the Data Center server 104. Upon loggingin, the dealer attains direct access to its exclusive database regionand the contents thereof. Moreover, because a purchase request isdirectly stored in a dealer's database region, the dealer is immediatelymade aware of any newly created purchase request.

Although particular computer systems and network components are shown,those of ordinary skill in the art will appreciate that the presentinvention also works with a variety of other networks and components.

In one embodiment, for new vehicle sales, each zip code is an exclusiveterritory for a given make of vehicle. Thus, a particular dealer isadvantageously assigned an exclusive sales region based upon a vehiclemake and a zip code. If a new vehicle purchase request is submitted, forexample, for a vehicle make A in zip code 99999, then the dealerassigned to zip code 99999 for the vehicle make A will be notified ofthe new vehicle purchase request. In one embodiment, a particular dealermay be assigned multiple vehicle makes as well as multiple zip codes. Inanother embodiment, sales regions need not be based upon zip codes.Other factors such as, by way of example, telephone area codes, cities,and counties, may advantageously provide the basis for determining salesregions.

In an alternative embodiment, one or a plurality of dealers may beassigned to a single sales region. Here, if a new vehicle purchaserequest is submitted, for example, for a vehicle make B in a zip code88888, then the plurality of dealers assigned to zip code 88888 forvehicle make B will all be notified of the new vehicle purchase request.

For used vehicles, the territories are advantageously not exclusive. Thedealer and buyer may separately specify a search radius. For example,each dealer may specify a search radius indicating that the dealer'sused vehicles are to be offered for sale to potential buyers within thespecified geographic radius from the dealer location. This could bedone, for example, by utilizing zip codes to represent the area fromwhich the dealer would accept buyers. Similarly, the buyer may specify asearch radius indicating the desire to purchase a used vehicle from adealer within the specified geographic radius from the buyer location.Thus, both the buyer's and the dealer's search radius must overlapbefore a potential vehicle match is considered.

The dealer and the buyer may simply specify large geographic regions,such as states, counties, or zip codes, and only those dealers andbuyers within the geographic region specified by both are considered todetermine a potential vehicle match. Thus, if a dealer specifies NewYork and New Jersey as its sales region and a buyer accesses the DataCenter from Pennsylvania, then the dealer's used vehicles would not beconsidered for a potential sale. Likewise, if a buyer specifies anintent to purchase from New York, a Texas dealer will not be considered.

FIG. 2 illustrates an example of a record of exclusive dealer regionssuitable for use with one embodiment of the invention. Advantageously,the record of exclusive dealer regions may be implemented as a matrix.The matrix may be stored in the Data Center Storage medium 106. Alongthe horizontal axis may be listed all the regions according to zipcodes. Along the vertical axis may be listed all the available vehiclemakes. Each matrix cell 202 may contain a dealer identification numberuniquely identifying a dealer. In this manner, each region, and eachvehicle make for that region, may be assigned to a unique dealer. In analternative embodiment, each matrix cell 202 may contain one or aplurality of dealer identification numbers.

FIG. 3 illustrates an example of a dealer record according to oneembodiment of the invention. Each dealer eligible to sell through theData Center system is assigned a dealer record. The dealer record may bestored in the dealer's exclusive database region in the Data Centerstorage medium 106. By way of example, six fields are illustratedcomprising the dealer identification number 302, dealer information 304,access list 306, product list 308, new vehicle purchase requests 310,and used vehicle purchase requests 312. One of ordinary skill in the artwill realize that any number of the fields may be broken down intoadditional sub-fields and that additional fields could be added.

In one embodiment, the dealer information 302 may be comprised ofadditional fields such as, for example, a dealer name, dealer address,dealer group, and the like. FIG. 12 generally illustrates an example ofa dealer record showing the contents of the record fields suitable foruse with one embodiment of the invention. Furthermore, any of the dealerrecord fields may be implemented as pointers to other fields or otherdata records. For example, the product list may point to a list of newvehicle model records indicating the new vehicle models offered for saleby the dealer. FIG. 13 generally illustrates an example of a dealerrecord depicting certain of the fields implemented as pointers.

In one embodiment, each new vehicle model record may in turn point to alist of aftermarket product records. The aftermarket product recordsidentify additional products offered for sale, by the dealer, for thespecific new vehicle model. The aftermarket product record may becomprised of the name of an aftermarket product, a retail price for theproduct, a discounted price for the product, and possibly a photoshowing the product.

In yet another embodiment, each new vehicle model record may furtherpoint to a vehicle model specifics record and a vehicle modelaccessories record. The vehicle model specifics record may identify thevehicle model specifics such as available transmission type, availablenumber of doors, and the like. The vehicle model accessories record mayidentify the accessories such as leather seats, power windows, and thelike, available for the vehicle model. In an alternative embodiment, thevehicle model specifics record contents and the vehicle modelaccessories record contents may be appropriately displayed in a webpage. The buyer may then specify the desired vehicle specifics and thedesired vehicle accessories.

In one embodiment, a new vehicle database may be comprised of a list ofnew vehicle records which may be stored in the Data Center storagemedium 106. Each new vehicle model available for purchase through theData Center system is associated with a new vehicle record. FIG. 4illustrates a new vehicle record suitable for use with the invention.Seven fields are illustrated comprising a vehicle make 402, vehiclemodel 404, vehicle year 406, vehicle type 408, vehicle estimated price410, vehicle features 412, and vehicle photo 414. It should beunderstood that appropriate fields may be added and a field may containadditional sub-fields. For example, the vehicle features field 412 mayadvantageously be comprised of a standard features field and an optionalfeatures field. In one embodiment, the vehicle type field 408 mayspecify whether the vehicle is a passenger car, a luxury car, a sportscar, or the like.

In another embodiment, the new vehicle record fields may be implementedas pointers to other fields or other records. For example, the vehiclephoto field 414 may be implemented as a pointer pointing to arepresentative photo of the new vehicle. Thus, the representative photomay advantageously be stored in a different region in the Data Centerstorage medium 106. In yet another embodiment, the vehicle year field406 may be implemented as a pointer pointing to one or a plurality ofrecords, each record containing, for example, a year field, a typefield, an estimated price field, a features field, a photo field, andthe like.

A used vehicle record identifies a used vehicle, and is created for eachused vehicle offered for sale through the Data Center system. Thecollection of used vehicle records comprise a used vehicle inventory.The used vehicle records may be stored in the Data Center storage medium106. For example, the used vehicle inventory may be comprised of alinked list of used vehicle records.

FIG. 5 illustrates an example of a used vehicle record suitable for usewith one embodiment of the invention. Six fields are illustratedcomprising the dealer identification number 302, a dealer stock number502, vehicle make 504, vehicle model 506, vehicle information 508, andvehicle photo 510. One of ordinary skill in the art will realize thatappropriate fields may be added and any number of the fields may bebroken down into additional sub-fields. Furthermore, any of the fieldsmay be implemented as pointers to other fields or other data records.For example, the vehicle photo field 510 may advantageously point to animage of the vehicle stored elsewhere in the Data Center database.

FIG. 6 illustrates in more detail selected components of the Data Centerserver 104 of FIG. 1 suitable to implement one embodiment of the presentinvention. The Data Center server 104 includes a buyer access module 602connected along a virtual communications path 606 to a process purchaserequest module 604. Also connected to the virtual communications path606 is a database access module 608, a buyer-dealer association module610, a dealer access module 612, and a network access module 614.

The buyer access module 602 provides a buyer an interface into the DataCenter system. In one embodiment, a purchase request entry systemcomprises the buyer access module 602 and may facilitate a data entryenvironment for a buyer to enter a purchase request for a requestedvehicle into the Data Center system. The buyer access module 602 may becomprised of a generate new vehicle purchase request module 616 and agenerate used vehicle purchase request module 618. The generate newvehicle purchase request module 616 and the generate used vehiclepurchase request module 618 may advantageously be implemented as aplurality of web pages.

In one embodiment, the web pages may advantageously be implemented inhypertext or hypermedia. Thus, the web pages may contain one or aplurality of selectable items or links. The links may provide access toother web pages contained in the Data Center system. The plurality oflinked web pages guides the user in entering the necessary data tocreate and submit either a new vehicle purchase request or a usedvehicle purchase request. In one example, FIG. 14 generally illustratesan example of a used vehicle search request for an Acura 3.5RL. Clickingon a hypertext link 1402 using a pointing device such as a mouse, or thelike, may advantageously display another web page as generallyillustrated by FIG. 15. Generally depicted at 1502 is the contents ofthe web page pointed to by the hypertext link 1402.

In another embodiment, the links may provide access to any location inthe World Wide Web. For example, a link may exist to third-party websites which advantageously provide additional product information.

The generate new vehicle purchase request module 616 facilitates a newvehicle purchase request creation and submission process. A potentialbuyer remotely utilizes over a network, such as the World Wide Web, atleast a first web page in the generate new vehicle purchase requestmodule 616 and provides information from which the process purchaserequest module 604 creates a new vehicle purchase request. Likewise, thegenerate used vehicle purchase request module 618 facilitates a usedvehicle purchase request creation and submission process through its webpages. There may be a one-to-one correlation between a purchase requestand a purchase request record.

In one embodiment, a processing system comprises the process purchaserequest module 604 and may facilitate the creation of a purchase requestrecord. The process purchase request module 604 may create either a newvehicle purchase request record or a used vehicle purchase requestrecord. The new vehicle purchase request record may be created from theinformation supplied through the plurality of web pages utilized duringthe new vehicle purchase request creation and submission process. In oneembodiment, the buyer information gathered through the plurality of webpages comprising the generate new purchase request module 616 is inputto the process purchase request module 604. The process purchase requestmodule 604 creates a new vehicle purchase request record from thisinformation. The used vehicle purchase request record may likewise becreated from the information supplied through the plurality of web pagesutilized during the used vehicle purchase request creation andsubmission process. In another embodiment, the purchase requestinformation may also be obtained from web pages external to the DataCenter system.

As one example, FIG. 16 generally illustrates one web page which may beused in the new vehicle purchase request creation and submissionprocess. The buyer information specified in the desired vehicle model1602 may advantageously be input to an appropriate vehicle model field710 in an new vehicle purchase request record illustrated in FIG. 7. Thenew vehicle purchase request record will be further discussed below.

FIG. 7 illustrates a set of information fields comprising a new vehiclepurchase request record according to one embodiment of the invention.Fifteen fields are illustrated comprising new vehicle purchase requestidentification number 702, submit time stamp 704, dealer identificationnumber 706, vehicle make 708, vehicle model 710, vehicle model year 712,purchase time frame 714, vehicle specifics 716, requested accessories718, requested aftermarket products 720, buyer information 722, privacy724, payment information 726, priority 728, and status 730. It should beunderstood that some of these fields include several sub-fields. Thus,for example, the buyer information field may include sub-fields forname, address, zip code, e-mail address, phone numbers, and contactpreference. The new vehicle purchase request record may advantageouslybe stored in the Data Center storage medium 106.

In one embodiment, the information fields may be implemented as pointersto other fields or other records containing the information. Forexample, the buyer information may be implemented as a pointer. Thepointer may point to a record comprised of, for example, the name,address, zip code, e-mail address, phone numbers, and contactpreference. Those of ordinary skill in the art will realize that anycombination of the information fields may be implemented as pointers.

In another embodiment, certain information fields may be implemented asencoded fields. For example, the requested accessories field may beimplemented as a binary encoded field. Each bit position may coincidewith a vehicle accessory such as an AM/FM radio, power windows, tiltwheel, overhead console, and the like. For example, a “1” in the firstbit position may indicate the selection of an AM/FM Radio accessory.

FIG. 8 illustrates a used vehicle purchase request record suitable foruse with one embodiment of the invention. Thirteen fields areillustrated comprising used vehicle purchase request identificationnumber 802, submit time stamp 804, dealer identification number 806,dealer stock number 808, vehicle make 810, vehicle model 812, vehiclemodel year 814, purchase time frame 816, buyer information 818, paymentinformation 820, priority 822, privacy 824, and status 826. One ofordinary skill in the art will realize that any number of the fields maybe broken down into additional sub-fields. Furthermore, similar to thenew vehicle purchase request record, any of the fields may beimplemented as pointers, encoded fields, and the like. The used vehiclepurchase request record may advantageously be stored in the Data Centerstorage medium 106.

In one embodiment, the process purchase request module 604 (FIG. 6) mayassociate the information entered by the buyer through either thegenerate new vehicle purchase request module 616 or the generate usedvehicle purchase request module 618 with their appropriate fields in therespective purchase request record. The process purchase request module604 may utilize the database access module 608 in storing the purchaserequest record in the Data Center storage medium 106 (FIG. 1). Thedatabase access module 608 will be further discussed below.

In one embodiment, the purchase request record may be completed beforebeing stored in the Data Center storage medium 106. In anotherembodiment, the purchase request record fields may be stored in the DataCenter storage medium 106 as the appropriate information is provided bythe buyer.

In another embodiment of the invention, certain fields comprising thepurchase request record may be determined by modules other than theprocess purchase request module 604 (FIG. 6). For example, the processpurchase request module 604 may request the buyer-dealer associationmodule 610 to identify an appropriate dealer to receive the purchaserequest. Accordingly, the process purchase request module 604 mayadvantageously pass certain purchase request information to thebuyer-dealer association module 610 via the virtual communications path606.

In one example, for a new vehicle purchase request, the buyer-dealerassociation module 610 may utilize the exclusive dealer regions recordto determine a dealer identification number for the purchase requestrecord. In one embodiment, as previously stated, the vehicle make andthe buyer zip code may be used to determine the appropriate dealer toreceive the new vehicle purchase request. The virtual communicationspath 606 and the buyer-dealer association module 610 will be furtherdiscussed below. In another embodiment, the dealer identification numbermay be passed to the process purchase request module 604 for inclusioninto the dealer identification number field in the new vehicle purchaserequest record.

In an alternative embodiment, the exclusive dealer regions record mayidentify one or a plurality of dealer identification numbers. Thebuyer-dealer association module 610 may then create the necessary numberof purchase request records, one for each of the plurality of dealeridentification numbers. The dealer identification numbers may be passedto the process purchase request module 610, which may then create thenecessary number of purchase request records. Thus, one or a pluralityof dealers may be identified to receive a purchase request.

In one embodiment, the buyer-dealer association module 610 mayadvantageously determine a dealer of a used vehicle. For example, giventhe vehicle make, the vehicle model, and the vehicle information, thebuyer-dealer association module 610 may search the used vehicleinventory to locate a vehicle matching the buyer's requirements. Theused vehicle records in the used vehicle inventory may be searched todetermine, for example, the dealer identification number and the dealerstock number for inclusion into the used vehicle purchase requestrecord.

In another embodiment, the used vehicle record may also include a uniqueidentification number. The identification number may be created by theData Center system to identify each vehicle in the Data Center system.This identification number may advantageously be independent of thedealer stock number. This is because the stock number used by one dealerfor one vehicle may be identical or very similar to a stock numberselected by another dealer for another vehicle. In one embodiment, arecord may associate the unique identification number to a dealeroffering the vehicle for sale. The buyer-dealer association module 610may determine the necessary information to identify the dealer, as wellas the vehicle, from the identification number.

In yet another embodiment, the dealer identification number and thedealer stock number may be included into the used vehicle purchaserequest record by the process purchase request module 604. For example,the dealer identification number and the dealer stock number may beaccessed by the process purchase request module 604 at the time thebuyer requests the vehicle, or soon thereafter. The process purchaserequest module 604 may at that time, or soon thereafter, search the usedvehicle records stored in the Data Center storage medium 106 to obtainthe necessary vehicle information.

In an alternative embodiment, the buyer may specify one or a pluralityof dealers to receive the purchase request. For example, the buyer maysimply specify one or a plurality of dealers to receive the purchaserequest. In another embodiment, the buyer may specify a geographicregion and a vehicle description. The Data Center system may thenidentify the dealers offering for sale vehicles potentially matching thespecified vehicle description in the specified geographic region. Then,every identified dealer may receive the purchase request.

According to one embodiment of the present invention, the processpurchase request module 604 may further associate the purchase requestrecord with the appropriate dealer record. For example, a new vehiclepurchase request record may, upon creation, or soon thereafter, belogically connected to the dealer record new vehicle purchase requestsfield 310. The logical connection may be in the form of, for example, adirect entry of the new vehicle purchase request record into the newvehicle purchase requests field, or an entry into a list of new vehiclepurchase request records pointed to by the new vehicle purchase requestsfield. The same association may be made between a used vehicle purchaserequest record and the dealer record used vehicle purchase requestsfield 312.

FIG. 9 is a block diagram illustrating one embodiment of a communicationbetween a buyer 902, a dealer 904, and components of the Data Centersystem. More particularly, a communication between the buyer 902, thedealer 904, a Data Center server 104, and a Data Center storage medium106 is illustrated. The buyer 902 may access the Data Center server 104,through the network 102 and the gateway 110, to create and submit apurchase request in the Data Center system. The Data Center server 104creates and stores the purchase request, as a purchase request record,in the Data Center storage medium 106. The purchase request is storedsuch that the dealer 904 may identify the purchase request at the timethe purchase request record is created, or soon after.

In one embodiment, the buyer 902 utilizes the components of the DataCenter server 104 to create and store a purchase request record in thedealer's exclusive database region in the Data Center storage medium106. The purchase request record is stored immediately upon thecompletion of the purchase request creation and submission process. Thedealer 904 may access its database region to obtain a listing of itspurchase requests. FIG. 17 generally illustrates a HTML page suitablefor use in an embodiment of the invention. A scrollable list of purchaserequests, advantageously implemented as links, is displayed generally at1702. Immediately upon the creation of the purchase request record inthe dealer 904 exclusive database region, the list of purchase requestsis updated to show the just created purchase request.

The dealer 904 may access the Data Center system through the network 102and the gateway 110. The dealer 904 remotely accesses the Data Centersystem over the network 102 by providing a Universal Resource Locator(URL) to identify the Data Center system. Dealers advantageously accessthe Data Center by providing a URL and preferably not over the worldwide web. Thus, access to the Data Center system may advantageously berestricted to those who know the URL and is not as readily reachable byweb search engines.

The dealer 904 may access its dealer record and, more particularly, itspurchase request records, through the Data Center Server 104. In oneembodiment, the appropriate dealer record field contains informationfrom which the purchase request records may be identified and accessed.Alternatively, the purchase request records may contain informationidentifying the dealer 904. Thus, the purchase request is delivered andcommunicated to the dealer in real time, upon the creation of thepurchase request record, or soon after.

In one embodiment, a dealer may be notified of a newly created purchaserequest record upon accessing the Data Center system. In anotherembodiment, the dealer may be notified of a purchase request createdwhile the dealer is concurrently accessing the Data Center system. Forexample, the dealer may be viewing a screen displaying a list ofpurchase requests as illustrated in FIG. 17. The appropriate field inthe dealer record may be updated to identify the newly created purchaserequest while the dealer is accessing the Data Center system through acomputer 120. Then, the screen may advantageously be refreshed todisplay a list containing the newly created purchase request immediatelyupon the creation of the purchase request record, thereby communicatingto the dealer the purchase request. In yet another embodiment, thedealer may immediately be notified of a new purchase request viacommunication mechanisms such as e-mail, page, telephone message, or thelike, which are triggered in response to the receipt of the purchaserequest in the dealer record.

Conventional purchase request delivery systems utilize some degree ofbatch processing before a purchase request notification is generated. Inconventional systems, the delivery is generally by fax, phone call, ore-mail, and the notification occurs at a time significantly after thesubmission of the purchase request. In contrast, this inventionadvantageously provides for a real time delivery of a purchase requestto the appropriate dealer. The purchase request delivery andnotification occur when the purchase request record is created, or soonafter. Moreover, unlike conventional notification systems, the buyerneed not specify a recipient dealer. This contemplate, however, that thesystem may permit the buyer to select a recipient dealer or dealers.

The virtual communications path 606 (FIG. 6) facilitates communicationamongst the modules comprising the Data Center server 104 (FIG. 1). Thevirtual communications path 606 may be implemented as a procedure or afunction call interface. In an alternative embodiment, the virtualcommunications path 606 may be implemented as an interprocesscommunication method. For example, the modules comprising the DataCenter server 104 may be implemented as one or a plurality of softwareprocesses. The various software processes may then communicate with oneanother by means of interprocess communication. Those of ordinary skillin the art will realize that the modules comprising the Data Centerserver 104 may be distributed amongst a plurality of Data Center servers104 utilizing well known distributed technology techniques.

The database access module 608 provides an interface to the informationstored on the Data Center storage medium 106. The database access module608 thus enables the Data Center server 104 modules to be implementedindependent of the Data Center storage medium 106 specifics. Thisenables the Data Center storage medium 106 specification to be alteredwithout impacting the various modules, other than the data base accessmodule 608, comprising the Data Center server 104.

In one embodiment, as previously mentioned, the Data Center storagemedium 106 may be configured as a SQL database. The database accessmodule 608 implements the specifics of the SQL commands to interact withthe Data Center storage medium 106. Thus, other modules comprising theData Center server 104 may be developed independent of the SQLspecifics. For example, if the Data Center storage medium 106 isre-developed as a DB2 database, only the database access module 608needs to be updated. The other modules comprising the Data Center server104 need not be re-developed.

The buyer-dealer association module 610 associates a purchase requestand an appropriate dealer. In one embodiment, the buyer-dealerassociation module 610 may receive purchase request information from theprocess purchase request module 604 via the virtual communications path606. The buyer-dealer association module 610 may then access the DataCenter storage medium 106, utilizing the database access module 608 andthe network access module 614, to determine the appropriate dealer forthe purchase request. In one embodiment; as previously stated, thebuyer-dealer association module 610 may advantageously determine anappropriate dealer to receive the purchase request from the vehicle makeand the buyer zip code.

FIG. 10 is a flow chart generally illustrating a real time new vehiclepurchase request submission and communication process according to oneembodiment of the present invention. In particular, at a step 1002, thenew vehicle purchase request information is submitted by the buyer. Thebuyer may utilize the generate new vehicle purchase request module 614to submit the information pertaining to the new vehicle purchaserequest. In one embodiment, the buyer information may be passed to theprocess purchase request module 604 as the buyer information is enteredthrough each web page, or soon thereafter. In another embodiment, thebuyer-dealer association module 610 determines the appropriate dealerfrom the record of exclusive dealer regions once the buyer enters arequested vehicle model and a buyer zip code, or soon thereafter.

Once the buyer information is entered, the Data Center system moves to astep 1004 wherein a check is performed to determine if the buyer haspreviously submitted a new vehicle purchase request within the previous48 hours. In one embodiment, a list of new vehicle purchase requestrecords may be searched to determine if the buyer has previouslysubmitted a new vehicle purchase request. In another embodiment, thelist of new vehicle purchase request records may be sorted based on thesubmit time stamp. Thus, only the new vehicle purchase request recordssubmitted within 48 hours need to be searched. In yet anotherembodiment, the list of new vehicle purchase request records may furtherbe sorted according to dealer identification number, thus requiring asearch of even a smaller number of new vehicle purchase request records.

In one embodiment, in step 1004, a buyer address may be used as thecriteria for determining if the buyer previously submitted a new vehiclepurchase request within the past 48 hours. If the buyer previouslysubmitted a new vehicle purchase request, then the Data Center systemmoves to step 1006 and rejects the present new vehicle purchase request.Also, the buyer may be presented with an error message indicating therejection of the newly submitted purchase request.

If the buyer has not submitted a new vehicle purchase request within theprior 48 hours, the Data Center system moves to a step 1008 wherein anew vehicle purchase request record is created by the process purchaserequest module 604 and is stored in the appropriate dealer's exclusivedatabase region in the Data Center storage medium 106. In oneembodiment, the process purchase request module 604 may generate aunique number to identify the new vehicle purchase request record. Thisunique number may be associated with the new vehicle purchase requestidentification number field 702 illustrated in FIG. 7. The Data Centersystem then moves to step 1010 wherein a confirmation is sent to thebuyer. For example, the confirmation may be a web page displaying thepurchase request number.

At a step 1012, the new vehicle purchase request record is added to theappropriate dealer record new vehicle purchase requests field 310. Inone embodiment, as generally illustrated in FIG. 13, the new vehiclepurchase requests field 310 may point to a list of new vehicle purchaserequest records. The current new vehicle purchase request record may beadded to the existing list of new vehicle purchase request records. Thecurrent new vehicle purchase request record is immediately displayed inthe list of purchase requests as generally illustrated at 1702 in FIG.17. In another embodiment, the dealer record new vehicle purchaserequests field may additionally comprise a status flag indicating thenew arrival of a newer vehicle purchase request.

In another embodiment, the dealer record advantageously comprises one ora plurality of beeper numbers to be called upon the delivery of a newvehicle purchase request. The process purchase request module 604 mayresult in the creation of an e-mail message including, for example,beeper number or numbers for the e-mail paging service to call, andaddress to an e-mail to pager service. The e-mail message may then besubmitted to the e-mail paging service. The e-mail paging service maythen perform the paging, or dialing, function. As is well known in theart, suitable e-mail message paging services are available fromcompanies such as Pagenet, Skytel, and MCI.

FIG. 11 is a flow chart generally illustrating a real time used vehiclepurchase request submission and delivery process according to oneembodiment of the invention. In particular, at a step 1102, the buyermay submit information generally describing a vehicle. To do this, thebuyer uses the generate used vehicle purchase request module 616. In oneembodiment, the buyer may specify information such as a vehicle make, avehicle model, and the like.

Once the buyer submits his or her search criteria, which generallydescribes the vehicle, the Data Center system moves to step 1103 andconducts a search, based on the submitted search criteria, of the usedvehicle records comprising the used vehicle inventory in the Data Centerstorage medium 106. In one embodiment, the generate used vehiclepurchase request module 618 may utilize the database access module 608to perform the search. If the search is unsuccessful at step 1104, theData Center system moves to a step 1105 wherein the buyer is prompted toalter the search criteria. The Data Center system then moves to step1102 and functions as described above.

In one embodiment, if it is determined in step 1104 that the search wassuccessful, the Data Center system moves to step 1106 wherein theresults of the search are displayed to the buyer. In this step, thebuyer may also view a more detailed description of one or more vehiclesfound in the search. Having decided on an appropriate vehicle, the buyermay create a purchase request for that vehicle which is submitted to theData Center system at a step 1108.

At a step 1110, the process purchase request module 604 creates a usedvehicle purchase request record in the appropriate dealer's exclusivedatabase region in the Data Center storage medium 106. In this step, thebuyer-dealer association module 610 may determine the dealer offeringthe used vehicle for sale. In one embodiment the process purchaserequest module 604 may generate a unique number to identify the usedvehicle purchase request record. This unique number may be associatedwith the used vehicle purchase request identification number field 802illustrated in FIG. 8.

In one embodiment, a confirmation is sent to the buyer at a step 1112.For example, the confirmation send may be a web page displaying thepurchase request number. At a step 1012, the used vehicle purchaserequest record is stored and identified in a manner similar to a newvehicle purchase request record. Thus, the purchase request iscommunicated to the dealer in real time. Consequently, the dealer mayappropriately act on the purchase request upon its submission, orshortly after. A notification is sent to a dealer at a step 1114.

The network access module 614 (FIG. 6) provides the modules of the DataCenter Server 104 (FIG. 1) a uniform interface to the LAN 108. In oneembodiment, the network access module 614 may be implemented as anapplication program interface. The network access module 614 enables theData Center server 104 modules to be implemented independent of theunderlying network specifics. Thus, the underlying network specifics maybe altered without impacting the various modules, other than the networkaccess module 614, comprising the Data Center server 104.

The dealer access module 612 provides a dealer an interface into theData Center system. In one embodiment, a dealer management systemcomprises the dealer access module 612 and may facilitate the dealer'smanaging its purchase requests. More particularly, a dealer may directlyaccess its exclusive database region, and the information containedtherein, by logging into the Data Center system through the dealeraccess module 612. In one embodiment, the dealer access module 612 maybe implemented as a plurality of HTML pages providing the dealer amechanism to access its exclusive database region. The Data Centersystem may advantageously communicate to the dealer its purchaserequests through one or a plurality of the HTML pages. An example of onesuch HTML page is illustrated in FIG. 17. The dealer may alsoadvantageously perform real time operations such as, purchase requestmanagement, inventory management, and the like, through the plurality ofHTML pages.

FIG. 18 illustrates selected components of the dealer access module 612suitable to implement one embodiment of the invention. The dealer accessmodule 612 may be comprised of a login module 1802, a home module 1804,a manage customers module 1806, and a manage inventory module 1808, aswell as other modules. The modules may be comprised of one or aplurality of linked HTML pages which enable the participating dealers tointeract with the Data Center system. The modules may further compriseone or more action response modules, such as, by way of example,purchase request management module, purchase request listing module,purchase request detail display module, status change module, associatetask module, modify task module, and list tasks module, which enable auser to efficiently manage purchase requests.

In one embodiment, each participating dealer or dealer group is providedwith a dealer group login account which the dealer uses to access theData Center system. Initially, there are ordinarily no users set up inthe dealer group login account. Associated with each dealer group loginaccount is a unique dealer group profile record identifying certaincharacteristics of the dealer group as well as other tunablecharacteristics. The dealer logs into the system using a loginidentification and a password. Upon initially logging into the DataCenter system, the dealer creates one or more users with which to accessthe system. A user can be, for example, a dealer, sales manager,salesperson, or anyone associated with a dealer or dealer group, and whomay properly access the exclusive database region and the informationcontained therein.

A user profile record substantially similar to the group profile recordis associated with each user. The user profile record is initiallycreated by the dealer at the time the dealer creates the user. The userprofile record comprises one or more filter conditions, and the userprofile record is used to filter the information contained in thedealer's exclusive database region. For example, a sales manager mayhave specified that only purchase requests with “sold” status is to bedisplayed. Then, for this sales manager, only purchase requests with“sold” status will be displayed. All other information in the exclusivedatabase region will be filtered out. In this and subsequent examples,the use of “user” is not intended to be limiting, but for clarity,examples may also be provided using titles such as, by way of example,sales manager, salesperson A, and salesperson B.

FIG. 28 illustrates an example of a user record according to oneembodiment of the invention. The Data Center system advantageouslystores a user record for each user created by each dealer or dealergroup login account. The user record may advantageously be stored in thedealer's exclusive database region. By way of example, five fields areillustrated comprising a user identification 2802, user profile 2804,dealer identification number 2806, purchase request list 2808, andassigned tasks 2810. One of ordinary skill in the art will realize thatany number of the fields may be implemented as pointers to other recordsor fields, may be broken down into additional sub-files, and thatadditional fields could be added.

In one embodiment, a first HTML page comprising the login module 1802may be accessed via the Internet by a person associated with a dealer toaccess the Data Center system. As an example, a person associated with adealer may advantageously provide a login identification and passwordpair associated with a dealer group account utilizing the first HTMLpage. Having provided a valid login identification and password pair, asecond HTML page may request the person to identify himself or herselfby selecting a user from a list of users associated with the dealergroup account and previously created. Upon selecting a user, a firstHTML page of the home module 1804 may be displayed. In anotherembodiment, the person may utilize the login module 1802 to createadditional users belonging to the dealer group, delete existing usersfrom the dealer group, and modify existing user profiles in the dealergroup.

In one embodiment, the home module 1804 may advantageously provide theuser access to the features and components comprising the dealer accessmodule 612. FIG. 19 generally illustrates such an HTML page of the homemodule 1804. The HTML page contains a master table of contents 1904providing a summary listing of the features and contents of the dealeraccess module 612. The summary listing may advantageously be tiered tobetter illustrate the organization of the dealer access module 612. Forexample, each module comprising the dealer access module 612 is listedin the first tier while each module's components is listed in the secondtier. Additionally, other summary information pertaining to the usersuch as, by way of example, a number of new purchase requests, and anumber of appointments today, may advantageously be presented. Thesummary information displayed may be dependent on the particular userprofile record and may also be tiered.

Each entry in the master table of contents 1904 is preferablyimplemented as a hypertext link providing direct access to a linked HTMLpage. In another embodiment, the other summary information contents mayalso be implemented as a list of links to other HTML pages containingmore detailed information. For example, clicking on the new purchaserequest link 1902 with a pointing device such as a mouse, or the like,may further display an HTML page listing the new purchase requests asgenerally illustrated in FIG. 17. Tabs may also be implemented toprovide direct access to specific HTML pages comprising the dealeraccess module 612.

The purchase request management module advantageously comprises themanage customers module 1806 and may facilitate the efficient real timemanagement of a dealer's purchase requests. A user utilizes the managecustomers module 1806 to access the purchase requests submitted to thedealer. Several properties may advantageously be associated with apurchase request such as, by way of example, a purchase request status,a purchase request priority, and a purchase request task. The user mayadvantageously perform operations such as associating a status to apurchase request, determining a purchase request priority, schedulingactivities and assigning tasks based upon the purchase request priority,associating a task to a purchase request, assigning a purchase requesttask to a user, and the like.

FIG. 20 generally illustrates a first HTML page of the manage customersmodule 1806. A table of contents listing the contents of the managecustomer module 1806 is displayed generally at 2002. A total number ofpurchase requests satisfying the filtering conditions specified in theuser profile field 2804 is specified at a purchase requests total 2004.A number of appointments for the user scheduled for the current day isspecified at a today's appointments total 2006.

In one embodiment, the total number of purchase requests may be obtainedby searching through the contents of both the new vehicle purchaserequests field 310 and the used vehicle purchase requests field 312 ofthe appropriate dealer record and determining the number of purchaserequests satisfying the filtering conditions. The purchase requestssatisfying the filtering conditions may advantageously be identified bythe new vehicle purchase request identification number 702 or the usedvehicle purchase request identification number 802. These identificationnumbers may be stored in the purchase request list field 2808 in theuser record for quick and efficient reference. Those of ordinary skillin the art will realize that there are other methods of identifying thepurchase requests satisfying the filtering conditions such asmaintaining another copy of the purchase request record in the database,creating a record of database links pointing to the purchase requestrecords satisfying the filtering conditions, and the like.

In one embodiment, each purchase request is identified by a status suchas new, could not contact, quoted, pending, sold, and dead deal. TheData Center system initially assigns a status of “new” to each purchaserequest submitted to the system. This status may advantageously bestored in the status field 730 in the new vehicle purchase requestrecord or the status field 826 in the used vehicle purchase requestrecord. As is generally illustrated at 2008 in FIG. 20, the number ofpurchase requests may be listed according to the purchase requeststatus. In an alternative embodiment, the list may be comprised of linksto other HTML pages which provide the user a more detailed purchaserequest listing such as that shown in FIG. 17.

FIG. 21 is a flow chart generally illustrating a real time setting of apurchase request status according to one embodiment of the invention. Inparticular, at a step 2102, the user utilizes a purchase request listingmodule to obtain a listing of the purchase requests satisfying thefilter conditions specified in the user profile field 2804 in the userrecord. As an example, a salesperson may click on the purchase requeststotal link 2004 (FIG. 20) using a pointing device such as a mouse, orthe like, to access an HTML page displaying the list of purchaserequests. Such a list suitable for use with one embodiment of theinvention is generally illustrated by a purchase request listing 2202 inFIG. 22.

The purchase request listing module may list the purchase requestsaccording to date, status, and customer name. Also, the purchaserequests may advantageously be displayed with alternating backgrounds tobetter distinguish one purchase request from the next. In anotherembodiment, the purchase requests may be displayed in differing colorsbased upon, for example, the status and the date. Thus, for example, newpurchase requests that have not been acted on for 48 hours may bedisplayed in red to indicate that some action should be taken. Thedisplayed information is obtained from the appropriate fields in the newvehicle purchase request records and the used vehicle purchase requestrecords.

In one embodiment, a scrollable detail display 2206 appearing on theright side of the HTML page generally illustrated in FIG. 22 does notinitially display the details of a purchase request. The right side ofthe HTML page initially displays a message substantially similar to themessage displayed in FIG. 17. At a step 2104, the user utilizes apurchase request detail display module to display a purchase request'sdetails. For example, the salesperson can select a purchase request fromthe purchase request listing 2202 by clicking on a customer name link2204, “Joseph, Tester” in the example, using a pointing device such as amouse, or the like. This causes the purchase request detail displaymodule to display the contents of Tester Joseph's purchase request inthe scrollable detail display 2206 in a step 2106. As can be seen in thefigure, the location of the side bar in the scrollable detail display2206 is shown scrolled to the bottom. The top of the scrollable detaildisplay 2206 contains information substantially similar to that in thescrollable detail display 2206 illustrated in FIG. 26 except that inthis example, the displayed name would be “Tester Joseph” instead of“Joseph Tester” as illustrated in FIG. 26.

In a step 2108, the user may utilize a status change module to updatethe purchase request status. In one embodiment, the status change modulecomprises a status change screen 2208 within the scrollable detaildisplay 2206 and facilitates the purchase request status update. Theuser may advantageously change the status to reflect certain buyerfeedback obtained during a communication with the buyer. Thecommunication may, for example, be a phone conversation, an e-mailmessage, or a face-to-face meeting. For example, the salesperson mayhave provided the buyer a quote of $10,000. The salesperson could thenchange the status of the purchase request from its current status to anew status to indicate “quoted.” The new status may be selected from astatus pull-down menu 2210. Selecting the “quoted” status from thestatus pull-down menu 2210 requires the user to provide an amount quotedin a quote amount field 2212. In the example, the salesperson would haveentered “10000” in the quote amount field 2212. Also, selecting a “deaddeal” status from the status pull-down menu 2210 requires the user toprovide a reason for the dead deal by making a selection from a deaddeal reason pull-down menu 2302 (FIG. 23). Fields requiring user inputmay be indicated, for example, by a flashing red light appearing besidethe required field.

In one embodiment, the user may also specify a memo in a memo field2214. For example, the salesperson may provide a memo indicating thereason for the price quote of $10,000. The contents of the memo may bemaintained along with the purchase request status and may advantageouslybe displayed along with the status. The contents of the memo may bedisplayed using a different font or a different color to better identifythe memo's contents. In another embodiment, the memo contents may bemaintained in a separate record pointed to by either the status field730 in the new vehicle purchase request record or the status field 826in the used vehicle purchase request record.

Having made the appropriate status selection, the user clicks on asubmit button 2304 using a pointing device such as a mouse, or the like,to activate the status change. The status change module immediatelyaccess the appropriate records in the dealer's exclusive database regionand makes the necessary changes. Subsequently, the status change moduleimmediately updates both the scrollable detail display 2206 and thepurchase request listing 2202. FIG. 24 generally illustrates an updatedHTML page containing the updated scrollable detail display 2206 and theupdated purchase request listing 2202. As can be seen in the figure, thelocation of the side bar in the scrollable detail display 2206 is shownscrolled to the middle. In one embodiment, a purchase request statuslist 2402 immediately displays the new purchase request status as partof a purchase request status history list.

In another embodiment, the status change module immediately updates alldisplays containing a modified purchase request to reflect a purchaserequest modification. In one example, salesperson A may update TesterJoseph's purchase request status from new to quoted. Salesperson A'sscrollable detail display 2206 and purchase request listing 2202 isimmediately updated to reflect the status change to purchase request X.If salesperson B is viewing a purchase request listing 2202 containingTester Joseph's purchase request at substantially the same time as whensalesperson A performs the status change to Tester Joseph's purchaserequest, then salesperson B's purchase request listing 2202 isimmediately updated to reflect the status change to Tester Joseph'spurchase request.

In an alternative embodiment, not all users may be able to change apurchase request's status. The user profile record may advantageouslycontain information indicating whether the user is permitted to changethe purchase request's status. For example, a sales manager mayadvantageously be permitted to perform a purchase request status changewhile salespersons may not able to perform a purchase request statuschange. The sales manager's profile record will indicate the ability ofthe sales manager to change a purchase request's status. In contrast,the salesperson's profile record will indicate the inability of thesalesperson to perform this function. Thus, if a salesperson tries tochange a purchase request's status, an error message may advantageouslyappear.

In one embodiment, each purchase request has an associated purchaserequest priority. The buyer enters the purchase request priority througha web page utilized during the purchase request formulation andsubmission process. FIG. 25 generally illustrates such a buyer web pagesuitable for use in one embodiment of the invention. The buyer selects apurchase time period from a purchase time period list 2502. Depending onthe type of vehicle requested, either new or used, the buyer's selectionis input into either the priority field 728 in the new vehicle purchaserequest record or the priority field 822 in the used vehicle purchaserequest record.

In one embodiment, a purchase time period of 48 hours is associated withan “A-Immediate” priority, a purchase time period of 2 weeks isassociated with a “B-Serious” priority, and a purchase time period of 30days is associated with a “C-Future” priority. For example, a buyer,Joseph Tester, may select “2 weeks” from the purchase time period list2502. The purchase request created will be assigned a priority of“B-Serious” by the Data Center system. A user belonging to theappropriate dealer group may then log into the Data Center system andaccess the purchase request listing 2202 generally illustrated in FIG.26. The user may then use a pointing device such as a mouse, or thelike, and click on the customer name link 2204 for Joseph Tester todisplay the details of Joseph Tester's purchase request in thescrollable detail display 2206. A purchase request priority display 2602advantageously displays Joseph Tester's purchase request priority. Inanother embodiment, the time period specified in the purchase timeperiod list may also be displayed in the purchase request prioritydisplay 2602. In an alternative embodiment, the user may sort thepurchase request according to its priority, and may selectively displaypurchase requests depending on its priority.

Thus, the purchase request priority enables the user to better allocateresources in order to consummate a sale. The user may advantageouslyschedule daily tasks by focusing on the higher priority purchaserequests. As an example, a salesperson may advantageously plan his orher daily activities by focusing more effort and attention to purchaserequests with a higher priority. Moreover, the user may assign tasks tothe appropriate sales staff based on the purchase request priority. Forexample, a sales manager may advantageously assign the higher prioritypurchase requests or the higher dollar value purchase requests to themore senior or more capable sales staff.

FIG. 27 is a flow chart generally illustrating a real time associatingof a purchase request task to a purchase request, and the assignment ofthe purchase request task to a user according to one embodiment of theinvention. In particular, at a step 2702, the user obtains a listing ofthe purchase requests satisfying the user's filter conditions asspecified in the user's profile record. For example, a sales manager,identified in the example as “1 DRT Classic Interface,” may obtain alist of all new purchase requests. This is possible by specifying in thesales manager's profile record his or her desire to only list newpurchase requests. The procedures previously discussed above inconjunction with the step 2102 may advantageously be used to obtain thepurchase request listing 2202 (FIG. 22). At a step 2704, the userselects a purchase request from the purchase request listing 2202. Theuser clicks on the customer name link 2204 using a pointing device suchas a mouse, or the like. This immediately causes the contents of theselected purchase request to be displayed in the scrollable detaildisplay 2206 in a step 2706. As an example, the sales manager can selectthe customer name link 2204 for Tester Joseph to display the contents ofTester Joseph's purchase request in the scrollable detail display 2206.

In a step 2708, the user may utilize an associate task module toassociate a task to the purchase request. In one embodiment, theassociate task module comprises an assign task screen 2216 andfacilitates the assigning of a specific task to a user in the dealergroup. In assigning the task, the user may advantageously considerfactors such as a user's schedule, user's capabilities, buyer's desires,purchase request status, and purchase request priority. As an example,the sales manager may determine that, of all the qualified salespersons,Bill Baskin is the most qualified to handle Tester Joseph's purchaserequest. The tasks may be comprised of, for example, not applicable,call, delivery, e-mail, follow-up, other, and test-drive.

In one embodiment, the user may select an appropriate task from a taskpull-down menu 2218 to associate to the purchase request. The userselects a date the task is to be carried out in a task date field 2220.The user selects a time for the task to be carried out by making aselection in a task time pull-down menu 2222. The time pull-down menumay list the times in 15 minute increments. Finally, the user may assigna user to perform the task by making a selection from an assign to userpull-down menu 2224. The assign to user pull-down menu 2224 lists allusers belonging to the same dealer group as the user. For example, thesales manager may assign Bill Baskin the task of sending Tester Josephan e-mail message at 10:00 A.M. on Dec. 16, 1998.

Having provided the necessary information, the user clicks on a submitbutton 2304 (FIG. 23) using a pointing device such as a mouse, or thelike, to activate the association and assignment of the specified taskto the purchase request. The associate task module immediately accessthe appropriate records in the dealer's exclusive database region andmakes the necessary changes. Subsequently, the associate task module mayimmediately update both the scrollable detail display 2206 and thepurchase request listing 2202. The scrollable detail display 2206comprises a purchase request task list 2404 which immediately displaysthe newly assigned task. The newly assigned task may initially beassigned an active status. For example, immediately upon the salesmanager submitting the task, both the scrollable detail display 2206 andthe purchase request listing 2202 will display the just created taskassignment. As is illustrated in FIG. 24, the purchase request task list2404 displays both the assignor of the task as well as the assignee.

In one embodiment, the specified task may be included in the assignedtasks field 2810 in the user record of the user assigned the task. Theuser may also specify a memo in the memo field 2214. The contents of thememo may be maintained along with the purchase request task and mayadvantageously be displayed along with the task. For example, the salesmanager may state in the memo field 2214 his or her reason for assigningBill Baskin the task. Further, the sales manager may be offered thecapability of blocking others from viewing the contents of his or hermemo field.

In one embodiment, the user may advantageously modify a purchase requesttask by utilizing a task edit link 2406. Clicking on the task edit link2406 using a pointing device such as a mouse, or the like, activates amodify task module. The modify task module may display in the scrollabledetail display 2206 a modify task screen. The user may advantageouslyuse the modify task screen to make appropriate changes to the purchaserequest task. As an example, the sales manager may modify the date, thetime, the task, and the assigned user. Also, the sales manager mayadvantageously modify the purchase request task status to, for example,active, inactive, or canceled.

In one embodiment, a user may advantageously view the tasks assigned tothe user by clicking on the today's appointments total link 2006 (FIG.20) using a pointing device such as a mouse, or the like. Subsequently,a list tasks module may display an HTML page which lists the user'sappointments as well as the tasks assigned to the user. FIG. 29generally illustrates such an HTML page suitable for use with oneembodiment of the invention. For example, Bill Baskin may access theData Center system and click on the today's appointments total link 2006to view a list of his tasks. The assignment to send Tester Joseph ane-mail at 10:00 A.M. on Dec. 16, 1998, may advantageously appear in BillBaskin's task list. (FIG. 29 illustrates an HTML page listing theappointments and the tasks for a different user.)

In another example, the sales manager may click on the customer namelink 2204 for Tester Joseph using a pointing device such as a mouse, orthe like. This immediately causes the contents of Tester Joseph'spurchase request to be displayed in the scrollable detail display 2206.The sales manager may also assign Bill Baskin the task of following-upwith Tester Joseph at 10:30 A.M. on Dec. 16, 1998. Once the salesmanager submits the task to the associate task module, the assignedtasks immediately appear in the purchase request listing 2202 and thescrollable detail display 2206 (FIG. 24).

In another embodiment, all purchase request listings 2202 and scrollabledetail displays 2206 containing Tester Joseph's purchase request isimmediately updated to reflect the task assignment. For example, if BillBaskin happened to be viewing a purchase request listing 2202 atsubstantially the same time as when the sales manager assigned the task,Bill Baskin's purchase request listing 2202 will immediately be updatedto reflect the just created task assignment. In another embodiment, ifBill Baskin is viewing the HTML page listing his appointments atsubstantially the same time as the assignment of the task, the HTML pageis immediately updated to reflect the task assignment.

In one embodiment, Bill Baskin may advantageously assign to himselftasks as a reminder to perform the assigned task. For example, BillBaskin can assign to himself the task of calling a potential buyer on aspecific day. Once the task is completed, Bill Baskin can edit thepurchase request task status to inactive to, for example, signify thecompletion of the task. As another example, another salesperson mayadvantageously assign salesperson Bill Baskin the task of sending ane-mail message to a prospective buyer.

In an alternative embodiment, certain users may advantageously bequalified to assign tasks. The user profile record may advantageouslycontain information indicating whether the user is permitted to assigntasks. As an example, sales managers may be able to assign tasks tosalespersons, but salespersons would not be able to assign tasks toother salespersons or sales managers. In yet an alternative embodiment,the assigned task may advantageously be a directive. For example, if asales manager assigned a task to a salesperson, then the sales managercan modify the task assignment. In contrast, the salesperson will not beable to modify the task assignment.

This invention may be embodied in other specific forms without departingfrom the essential characteristics as described herein. The embodimentsdescribed above are to be considered in all respects as illustrativeonly and not restrictive in any manner. The scope of the invention isindicated by the following claims rather than by the foregoingdescription.

1. A purchase request management system for multiple sellers to remotelymanage purchase request records, the system comprising: a plurality ofpurchase request records stored in a computer system remotely accessiblevia a network and created from data received from potential buyers, saiddata including buyer contact information and product information; aplurality of participating seller records comprising information about aplurality of participating sellers, said purchase request records andseller records stored on computer-readable medium; a buyer-sellerassociation software module stored on computer-readable medium andconfigured to assign each of said purchase request records to only asubset of the participating sellers in accordance with purchase requestcriteria, said purchase request criteria for each of said participatingsellers predetermined in accordance with a relationship between a leaddistributor and each of said plurality of participating sellers; aseller remote access software module executed on said computer system,stored on computer-readable medium, comprising computer-executableinstructions that define operations for viewing and managing saidpurchase request records, and configured to provide each of saidparticipating sellers with access to said computer system such that eachseller can access only the subset of purchase request records which havebeen assigned to said seller by said buyer-seller association softwaremodule and can invoke the operations for viewing and managing saidsubset of purchase request records, wherein the operations for viewingand managing said purchase request records comprise: viewing status ofpurchase requests; modifying status of purchase requests; associatingtasks with purchase requests; and assigning tasks associated withpurchase requests to individual users associated with a seller; and aprocessor in communication with said buyer-seller association softwaremodules and said seller remote access software module and configured toexecute said buyer-seller association software modules and said sellerremote access software module.
 2. The purchase request management systemof claim 1, wherein the seller access module receives seller-enteredinformation about at least one of the purchase requests and stores theseller-entered information in a system database.
 3. The purchase requestmanagement system of claim 1, wherein information about assigned tasksis stored in a system database.
 4. The purchase request managementsystem of claim 1, wherein information about purchase request status isstored in a system database.
 5. The purchase request management systemof claim 1, further comprising a system database comprising a pluralityof product records, each product record corresponding to at least oneproduct sold by at least one of the sellers and comprising at least aproduct type and an estimated product price.
 6. The purchase requestmanagement system of claim 5, wherein the system database is configuredto be accessible over a computer network to at least one potential buyerusing a remote terminal and to provide product information to thepotential buyer.
 7. The purchase request management system of claim 1,further comprising a system database comprising a plurality ofpredefined sales regions and each purchase request corresponds to atleast one of the predefined sales regions based on at least onegeographic designation associated with the buyer contact information. 8.The purchase request management system of claim 7, wherein thebuyer-seller association module is configured to assign each purchaserequest to only one seller.
 9. The purchase request management system ofclaim 8, wherein the geographic designation associated with the purchaserequest is derived from contact information of the potential buyer towhom the purchase request corresponds.
 10. The purchase requestmanagement system of claim 9, wherein the geographic designationassociated with the purchase request is derived from the potentialbuyer's zip code.
 11. The purchase request management system of claim 1,further comprising a system database comprising a plurality of exclusivedatabase regions, each exclusive database region being reserved for asingle seller and being configured to store only those purchase requestsassigned to the single seller.
 12. The purchase request managementsystem of claim 11, wherein the buyer-seller association module isconfigured to assign each purchase request to one or more sellers bystoring a copy of the purchase request in the exclusive database regionof each assigned seller.
 13. The purchase request management system ofclaim 12, wherein the seller access module provides access to eachseller of only those purchase requests assigned to the seller byproviding access to the seller of only the exclusive database regionreserved for the seller.
 14. The purchase request management system ofclaim 1, wherein said purchase request criteria for said plurality ofparticipating sellers are collectively configured to ensure that thesystem assigns each of said purchase request records to only one of aplurality of subsets of the participating sellers that sell the productidentified in the purchase request record.
 15. The purchase requestmanagement system of claim 1, wherein the plurality of subsets ofparticipating sellers for a given product includes at least one subsetcontaining just one seller and each of the subsets of participatingsellers for a given product is no more than a small number relative tothe total number of participating sellers for a given product.
 16. Thepurchase request management system of claim 1, wherein the buyer-sellerassociation software module assigns each of said purchase requestrecords to only a small subset of the participating sellers.
 17. Thepurchase request management system of claim 1, wherein the buyer-sellerassociation software module assigns each of said purchase requestrecords to only a subset of the participating sellers, wherein thesubset comprises between one and five of the participating sellers. 18.The purchase request management system of claim 1, wherein thebuyer-seller association software module assigns each of said purchaserequest records to only a subset of the participating sellers, whereinthe subset comprises between one and ten of the participating sellers.